The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior
Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, youll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by...'
Customer Review: Daily problems solutions
Confrontations with other people's ideas, opinions and actions are part of a daily routine. Books like "Crucial Confrontations" show us how it looks like when stakes are high and results could strongly influence our lives. Having such book "on our side" help us to confrontate daily challenges successfully. For both side's sake.
Customer Review: Great lessons for work and life
Having read both this book and "Crucial Conversations" more than once, let me say that they are both worth reading more than once! In its latest reading, I used this book for a book study at work, guiding my team (I'm their boss) through the book and the lessons in the book. The team had been largely dysfunctional, had serious problems with communication, apparently had no idea of how to deal with confrontations, and might very well have imploded completely. Over the course of a few months, we read this book chapter by chapter (with some breaks), discussed each of the lessons, and started to put them into play.
Today, the team communicates far better, has become highly functional, has improved their interpersonal skills, and are a joy to work with.
Several of the team said that they were already starting to put some of the things they'd learned into practice in their personal lives, and I can see them applying them at work daily.
The lessons that you can glean from this book are HUGE. If you find yourself struggling to have real conversations about issues small and large, if you have a relationship that is in some jeopardy, or if you just want to be more effective in a leadership or teaming role, read these books.
For instance, the idea of mastering your stories... what is it that you assume about the motivations of the other person, and how do those assumptions generate feelings which drive YOUR behaviors? Learning about your "stories", how to discuss them with others, and how that affects you could be the start of something wonderful for you.
Read these books. Now.
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